Frequently Asked Questions
Everything you need to know about your Rachel Gilbert experience.
What is the standard processing time for orders?
Orders are typically processed within 1-2 business days. During peak sale periods or new collection launches, please allow up to 4 business days for your order to be dispatched.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping costs and delivery timeframes vary by destination and will be calculated at checkout.
What is your return policy for full-priced items?
Full-priced items are eligible for a refund, exchange, or credit note if returned within 14 days of delivery, provided they are in original condition with all tags and security ribbons attached.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend comparing your measurements against our chart, as our evening wear is tailored for a structured fit.
Can I return a sale item?
Items purchased during a promotional period or from our sale category are eligible for a store credit only, unless marked as 'Final Sale,' which cannot be returned.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and buy-now-pay-later services such as Afterpay.